Frequently Asked Questions
When will I receive my package?
Delivery time to Denmark is typically 8–14 business days. You will receive a tracking number via email as soon as the package has been dispatched.
Can I return a product?
Yes — you have a 14-day return policy in accordance with EU consumer law. The product must be unused and in its original packaging. Contact us at support@byniche.dk to initiate a return.
How much does shipping cost?
Free shipping on orders over DKK 499. For orders under DKK 499, shipping costs DKK 49 to Denmark.
What payment methods do you accept?
We accept Visa, Mastercard, MobilePay, and PayPal. Payments are encrypted and secure.
What do I do if I receive a defective item?
Contact us immediately at support@byniche.dk with pictures of the product. We will send a new one or refund you — no questions asked.